SHIPPING
The products you have purchased will be delivered to the address you provided when filling out the order form.
Once your order has been processed, you will receive an email from the courier specifying the tracking number for your package.
Upon delivery of the products, you are required to check that the number is correct and that the packaging is intact, undamaged, and not wet. Any damage to the packaging and/or product must be reported immediately by making a specific note on the delivery document to be returned to the courier. We also ask you to notify us promptly of the incident by sending an email to customercare@dedo-natis.com within 7 days. Below are the shipping costs divided by zone.
Any customs duties and import taxes are to be borne by you and will be calculated and requested by the courier upon delivery.
Shipping costs:
ITALY ............................. FREE
EUROPE ............................... € 20
UNITED STATES AND CANADA .... €35
WORLDWIDE ............................... €50
Approximate delivery times:
Italy, 1-2 business days
Europe, 3-4 business days
United States and Canada, 3-4 business days
Worldwide, 3-4 business days
ITALY
Italy, Vatican City, San Marino.
EUROPE
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Norway, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Hungary.
WORLD
American Samoa, Anguilla, Antigua, Saudi Arabia, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Brunei, Cambodia, Chile, China, Colombia, South Korea, Costa Rica, Cuba, Curacao, Dominica, Ecuador, Egypt, El Salvador, United Arab Emirates, Fiji, Philippines, Georgia, Jamaica, Japan, Gibraltar, Grenada, Guadeloupe, Guam, Guatemala, Guernsey Guyana, French Guiana, Haiti, Honduras, Hong Kong, India, Indonesia, Iceland, Canary Islands, Cayman Islands, Faroe Islands, US Virgin Islands, British Virgin Islands, Israel, Jersey, Kosovo, Kuwait, Laos, Macau, Maldives, Malaysia, Morocco, Martinique, Mexico, Micronesia, Montenegro, Montserrat, Myanmar, Nevis, Nicaragua, New Caledonia, New Zealand, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, French Polynesia, Puerto Rico, Qatar, Dominican Republic, Sint Eustatius, Saint Kitts, Saint Vincent, Saint-Barthélemy, Saint-Martin, Samoa, Saint Lucia, Singapore, Sri Lanka, South Africa, Suriname, Taiwan, Thailand, East Timor, Trinidad and Tobago, Ukraine, Uruguay, Venezuela, Vietnam.
RETURNS
As a customer, you can return products purchased on this website without penalty within fourteen (14) days from the date of receipt of the goods. To return your order, send us an email at customercare@dedo-natis.com, indicating your name and address, the details of your purchase, and the date on which you placed the order. If you are a registered user, follow the specific procedure for returns on your Account page. Prepare the package with the goods you wish to return using the original packaging and send it to: DEDO NATIS di Chiara De Donatis, via Giovanni Battista Canobi 27, 00151 Rome (RM) - Italy
You will be responsible for the shipping costs for returning the products, including liability for loss or damage to the products.
The goods must be returned intact, complete with all their parts and without signs of wear or dirt. Tags and labels must not be removed, and the warranty seal must be present and unaltered. Returns of incomplete, dirty, or damaged goods will not be accepted.
After the products have been returned, we will carry out the necessary checks to ensure they comply with the requirements. If the right of withdrawal is exercised in accordance with the terms and conditions described above, DEDO NATIS will refund the amount paid for the purchase of the products as soon as possible. The original shipping costs are not refundable.